Bramvia — Business Central Experts
AI Agents in Business Central: What They Do and Why They Matter
Copilot was just the start. Business Central now has autonomous AI agents that handle real work end-to-end. Here is what they do and how to use them.
Most ERPs bolt on a chatbot and call it AI. Business Central has gone further: alongside Copilot's assistance, Microsoft now ships autonomous agents that complete multi-step tasks on their own.
Copilot vs agents
Copilot assists in the moment — drafting product descriptions, suggesting sales lines, explaining a variance, helping reconcile a bank statement. You stay in the driver's seat.
Agents take ownership of a whole process. They monitor for work, take action, and only escalate to a human when needed.
What the agents do today
- Sales Order Agent — turns incoming customer emails into quotes and orders, checking products, pricing, and availability.
- Payables Agent — helps capture invoices, match them, and prepare them for approval.
This is work that other mid-market ERPs still leave fully manual. Automating it frees your team for judgment, not data entry.
Why it matters for your evaluation
When you compare ERPs, ask a simple question: does the platform do work for you, or just store data? Built-in, evolving AI is quickly becoming a real differentiator — and a reason the cloud version of Business Central is pulling ahead of on-premise systems that can't run it.
Making it work for you
The agents are powerful out of the box, but the value comes from wiring them into your specific workflows. Let's map where AI saves your team the most time.
FAQ
How are AI agents billed? By consumption, separately from your Business Central license. You pay for what the agent processes.
Can an agent post documents without approval? Only if you configure it that way. The recommended pattern is agent proposes, person approves — with a full audit trail.